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+--- Thread: ccbill errors? (/showthread.php?tid=274)
ccbill errors? - Killercobra - 05-15-2005
Login name: Killercobra
2) Describe the bug in detail: Purchased 15,000 credits through CCBill ($25.00) and got billed without receiving credits. Here is a copy of the confirmation:
Thank you for your subscription to Account Upgrade.
Your subscription number is 1071529045
Please include your subscription number in all correspondence.
Your username is
Your password is
You have been billed as CCBILL Ltd. for the amount of .
If you selected an automatically rebilled option your subscription will automatically be renewed for your convenience until you cancel.
http://www.midnitechallenge.com
Customer Support
Member Support
**********************************************************
Billing services provided by CCBILL, LLC [email][email protected]">[email protected]</a>
**********************************************************
3) What page does the error occur on (url): Doesn't give me the 15,000 credits that I paid for.
4) If this bug only occurs under certain conditions, what are they: N/A
5) What did the bug affect on your account - describe: no credits added to the account
6) Other information worth mentioning:
none
I sent an e-mail to CCBill and this is what I received back:
Dear Customer,
Unfortunately CCBill is not in charge of the token database for this
site. You would have to contact the support for the site in order to get
your access issue fixed.
Alan G.
Customer Support
CCBill.com
1-888-906-0666 (US)
(480)-449-8820 (fax)
*Please include previous correspondence when replying*
and this one too:
Dear Customer,
We do not handle the content, if you did not receive your credits, you
will need to contact the webmaster and he will be able to assist you.
Best Regards
Ashley C.
<a class='oembed' href="mailto:[email protected][/email]
Customer Support
CCBill.com
1-888-596-9279(US)
1-888-596-9279 (Int'l)
ccbill errors? - Netstorm - 05-16-2005
I stronly suggest you send in a support ticket. This is not the right place for it. These matters are usually resolved in a few hours if you send in a support ticket.
ccbill errors? - SSVegito - 05-16-2005
I have forwarded on the same issue and informed raymond that it has been an on going thing and he emailed me back saying he was going to be looking into it.